A Baggage Handler At One Of Europe's Busiest Airports Says The Chances Of Bags Making It To Their Destinations Are Slim

Rental Car Prices Are Stunning Travelers Trying To Escape Airport Hell In Europe Prices In Spain Have More Than Tripled Since Pre Pandemic Days Fortune
  • A baggage handler at London Heathrow said the chaos of summer travel was the worst they had seen.
  • Anonymous regulators told the BBC they were "terrified" of going on holiday because of travel restrictions.
  • They added that the chances of the bag reaching its destination are "slim".
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    A baggage handler at Heathrow Airport said the chances of passengers' luggage reaching their destination were "extremely slim".

    The manager told the BBC that conditions at Heathrow, one of Europe's busiest airports, were "messy" and "human". They added that the confusion made them afraid to travel.

    The BBC says the baggage handlers are employed by an airline and have been at Heathrow for more than a decade. The executives, speaking anonymously, said the summer's travel mess was the worst of their careers.

    "I'm afraid to go on vacation," they said. "I don't want to move now; your pocket might be too thin."

    Baggage handlers say the problem stems from a mix of staffing problems, underinvestment and outdated technology. They added that some of Heathrow's baggage handling systems are nearly 40 years old.

    "There are not enough baggage belts for the number of flights," they said. "When a flight arrives, you can wait half an hour for a belt. Within that half hour, another flight arrives and it's 10 times worse."

    "It's very sad when you leave and see all the passengers," they told the BBC.

    London Heathrow did not immediately respond to an internal request for comment, but representatives from the airport told the BBC they acknowledged they had an "outdated baggage system at T2" and wanted to replace it.

    "There is no shortage of airport staff - all parts of the airport are operational and we have the same security capabilities as in the summer of 2019," the spokesperson said.

    "We are not responsible for the airline's ground staff or flight staff, both of whom work directly for the airline," they say.

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