Delta Air Lines Just Made A Big Apology, And It's A Lesson In Effective Leadership

Delta Air Lines 60 Days Over 300 000 Flights Not A Single Cancellation Congratulations To Delta S 80 000 Employees On Reaching New Heights Facebook

“We have been Delta's industry leader in reliability for many years, and while the majority of our flights continue to operate on time, this level of disruption and uncertainty is unacceptable.

You choose to invest your time, resources and loyalty with Delta, and naturally expect a superior experience on every flight that includes industry-standard reliability. »

Again, you may calm down if the flight is delayed, but is Delta telling you that your run has been pretty good overall? Not too much. But it is a reminder that the current problem must be a diversion and a guarantee.

You can never go wrong with gratitude; even if someone other than the intended audience is being thanked. So here is Bastian thanking and encouraging Delta employees:

“Despite the historic challenges facing our industry, Delta's team of more than 75,000 professionals around the world remains focused on providing the best care for you and your loved ones.

I want to thank them for their professionalism, resilience and absolutely outstanding service that they continue to provide every day."

This seems especially appropriate as Delta passengers may encounter protesters with Delta workers protesting at the airport.

All so far, up to the last point where Delta explains why the airline believes it should be confident in the future:

“Things will not change overnight, but we are on the road to further recovery. Among the steps we have taken are adding more flexibility to your itinerary and adapting our work schedule. In summer, when challenges arise, we can rest. Faster."

It also specifies some details:

It will work? Who knows? But one of the nice things about watching the aviation industry is how much it takes to solve its problems in real time, publicly and at every step watched by a group of analysts, investors and journalists.

And if that doesn't work, contact Bastian personally.

"People email me every day, every hour, and that's a great way," he said last year. "If anyone needs help, send me a message. I'll take care of you."

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